The Trusty One
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1. I’ve read through this FAQ and can’t find the answer to my question. What should I do?
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If you can’t find the help you need in this FAQ, please contact us on the novero service hotline >>.
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2. My phone is playing, but I do not hear music. What should I do?
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TheTrustyOne plays music from the primary phone only. Please check the device roles and make the desired player the primary phone.
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3. I can’t hear a ringing tone. What should I do?
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Check that your phone is not in silent mode.
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4. Can I connect more than one Bluetooth device to TheTrustyOne?
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You can pair TheTrustyOne to up to eight different Bluetooth devices. TheTrustyOne supports “multipoint” with newest software, so you can connect two phones simultaneously to receive calls from either one. Alternatively, you can connect TheTrulyOne to a phone and a music player.
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5. How can I update the software on my car kit?
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Updating your software is easy. Just install the novero software update tool on your PC and connect TheTrustyOne with a USB cable through the micro-USB connector on the remote control.
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6. Can I upgrade my car kit to support the new features?
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Yes, if you update the software of your car kit, you’ll get the latest software incl. the new features free of charge.
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7. When I call people using TheTrustyOne, they say they can’t hear me very well. What should I do?
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TheTrustyOne has an adjustable microphone, so your sound quality will be affected if it’s pointing in the wrong direction. Make sure the microphone is facing towards you when you’re in your seat.
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8. Does TheTrustyOne support voice recognition?
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TheTrustyOne gives you one-click access to the voice recognition functions on your phone, so you can use voice-activated dialing as well as more advanced features like voice-controlled SMS or email.
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9. Is theTrustyOne compatible with my mobile phone?
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Thanks to novero’s Bluetooth technology and interoperability testing, TheTrustyOne is compatible with the vast majority of Bluetooth enabled phones.
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10. Can I install TheTrustyOne myself?
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We recommend that you get TheTrustyOne fitted by a professional installer.
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11. Can I get TheTrustyOne installed in my car?
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TheTrustyOne has been designed with installation in mind, so a capable installer will be able to fit it in almost every car.
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12. How can I switch off voice output ?
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Press and hold the wheel for more than 5 seconds to enter the language selection menu. Then turn the wheel until you hear “voice prompts off” and press the green button to confirm.
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13. TheTrustyOne does not offer my language for voice outputs, what shall I do?
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There are more language packs available, which can be installed by updating the software of the device. Please start the update procedure and check, whether there is a suitable package available.
Available languages are English (UK), French, Spanish, German, Italian, English (US), Canadian French, Mexican Spanish, Brazilian Portuguese, Russian and PolishCategory: The Trusty One -
14. How do I change the voice output language?
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Press and hold the wheel for more than 5 seconds. Then turn the wheel until you hear your preferred language and press the green button to confirm.
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15. where do I find the user guide?
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You will find the user guide, in various languages, on the CD in the sales package, or by going to www.novero.com.
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16. my phone does not connect automatically when I turn the iginition key
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Go to the Bluetooth menu on your phone and set TheTrustyOne as an authorized device. This will allow it to connect automatically without a user confirmation.
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17. how do I pair my phone or music player with my car kit?
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Use your phone or music player to search for Bluetooth devices as described in the user guide. Select ‘novero TheTrustyOne’ and enter the code 0000. Don’t forget to set TheTrustyOne as an authorized device - this will allow it to connect automatically.
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